GDPR Compliance

Your Data Rights

Understanding your GDPR rights and how we protect your personal data

Your GDPR Rights

Under the General Data Protection Regulation (GDPR), you have specific rights regarding your personal data.

Right to Access

You have the right to know what personal data we hold about you and how we use it.

Request a copy of your personal data and processing activities.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Contact us to update or correct your information.

Right to Erasure

You can request deletion of your personal data under certain circumstances.

Request removal of your data when processing is no longer necessary.

Right to Restrict Processing

You can limit how we process your personal data in specific situations.

Request temporary suspension of data processing.

Right to Data Portability

You can receive your personal data in a structured, machine-readable format.

Export your data to transfer to another service provider.

Right to Object

You can object to processing based on legitimate interests or for direct marketing.

Opt out of marketing communications or challenge processing decisions.

Data Processing Overview

Transparency about what data we collect, why we process it, and how long we keep it.

Account Information

  • Name and email address
  • Account preferences
  • Authentication data

Purpose

Service provision and account management

Retention

3 years after account deletion

Content Data

  • Video/audio files
  • Voice samples
  • Generated translations
  • Editorial content

Purpose

AI/ML processing and service delivery

Retention

30 days after processing completion

Usage Analytics

  • Feature usage patterns
  • Performance metrics
  • Error logs

Purpose

Service improvement and support

Retention

2 years for analytics, 30 days for logs

Payment Information

  • Billing details
  • Transaction history
  • Credit usage

Purpose

Billing, taxation, and legal compliance

Retention

7 years for financial records

Legal Basis for Processing

Contractual Necessity

Processing required to provide our translation, voice-over, and editorial services as outlined in our Terms of Service.

Legitimate Interest

Improving our AI models, ensuring service security, and providing customer support.

Consent

Marketing communications, optional analytics, and additional service features.

Legal Obligation

Compliance with taxation, financial regulations, and applicable laws.

Exercise Your Rights

Ready to exercise your GDPR rights? Contact our Data Protection Officer.

Contact Information

SYNAPSE SPARK STUDIO LTD
Office 13464, 182-184 High Street North
East Ham, London, E6 2JA, United Kingdom
Response within 30 days

Request Requirements

  • Account email address
  • Specific right you wish to exercise
  • Reason for the request (if applicable)
  • Identity verification may be required

Important Note

We may need to verify your identity before processing certain requests to protect your personal data. Some rights may be limited by applicable laws or legitimate business interests.